Usha Rao is an educational professional with many years of experience. She has worked for La Trobe College Australia (Navitas) for nearly ten years in various roles: Director, Student Services, Director, Quality and Student Services and Director, Admissions and Student Services. Before joining Navitas, Usha worked at La Trobe University, RMIT and Monash. Usha has a Master of Arts degree from Monash University, Master of Education from University of Melbourne and a Diploma in Teaching Management from University of Queensland. She also has a Certificate in Teaching English as a Second Language from Massey University (NZ). Usha is a Fellow of Australian Institute of Management. She has been a member of ISANA since 1993. From 1994 to 2019, she has given presentations or conducted workshops, on various topics related to student services, at every National Conference of ISANA. Usha has received multiple awards and scholarships. This is a list of a few of them: John Gallagher Award from English Australia for her contribution to international education, the RMIT Vice Chancellor’s award for Excellence in Customer Service, La Trobe University Vice Chancellor’s award for her contribution to career mentoring undergraduate students at La Trobe University, ISANA bursary to attend their National conference in Wellington, NZ, in recognition of her work in international student services, Dean’s scholarship to complete her Master degree at Monash and recognition by Monash University Alumni for each year of her service in being a career mentor to under graduate students at Monash University.